The value pick among big help desks: the same $19 entry as Zendesk, with chat and messaging cheaper on Freshdesk Omni.
What it is
Freshdesk from Freshworks offers ticketing, a customer portal and knowledge base, with Freddy AI Agent and Copilot. Plans per agent a month, billed yearly: Growth $19, Pro $55, Enterprise $89; live chat and messaging are on Freshdesk Omni from $29. Paid plans include 500 Freddy AI Agent sessions, then $49 per 100; Copilot is $29 per agent on Pro and up. A free program covers 2 agents for 6 months. Checked November 2026.
Best for
- Small and mid-size support teams
- Budget-conscious help desks
What we like
- Low entry price
- Chat and messaging cheaper than Zendesk via Omni
- Free program for small teams
What to watch
- Email-only plans lack live chat; Omni is a separate line
- AI billed per session, resolved or not
- Fewer integrations than Zendesk
Where Freshdesk ranks
Alternatives and head-to-heads
Best Freshdesk alternatives
The best Freshdesk alternative is Zendesk, the most complete support suite with voice, IVR and the largest app marketplace. SPIRITT is the most capable all-in-one option when support is part of wider AI work, Intercom with Fin is best for an AI agent that resolves conversations on its own, Wonderful is best for multilingual AI service across many markets, and Decagon is best for AI-first support you adjust in plain language.
SPIRITT
Zendesk
Intercom Fin
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