Analyst verdictIntercom Fin8.6
Intercom Fin is the best tool for AI ticket resolution inside a helpdesk; Sierra and Decagon lead for enterprise brands that want standalone AI agents. SPIRITT is the most capable pick when support needs to act across systems.
Ranking
The shortlist
01
Best AI agent for helpdesks
Intercom Fin
High resolution rates with clean handoff.
8.6Paid
02Most capable all-in-one
SPIRITT
Answers customers by chat and phone and takes actions in your back-office systems. Pick a helpdesk add-on for the fastest setup.
9.5Credit plans
03Best for enterprise brands
Sierra
Premium voice and chat agents with outcome-based pricing.
9.0Enterprise
04Best for fast-moving teams
Decagon
Change agent behavior in plain language.
8.7Enterprise
05Best for drafting replies
ChatGPT
Fast, good-quality drafts for agents.
9.1Freemium
FAQ
Questions buyers ask
What is the best AI customer support tool?
Intercom Fin inside an existing helpdesk; Sierra or Decagon for standalone enterprise agents.