Compare/Sierra vs Decagon

Sierra vs Decagon

Both build top-tier customer agents across voice, chat and email. Sierra wins on voice and outcome pricing; Decagon on letting your own team change agent behavior fast.

Sierra

9.0

2:1Rounds won

Decagon

8.7

Evaluation

Round by round

Voice qualitySierra

Tandem Voice and Persona Studio set the bar.

Changing agent behaviorDecagon

Plain-language AOPs let CX teams edit workflows themselves.

Pricing modelSierra

Outcome-based by default.

Proactive outreachTie

Sierra Horizon and Decagon Proactive Agents both engage customers over time.

Pick Sierra if

Large brands where voice is the main channel.

Pick Decagon if

CX teams that want to iterate weekly without engineers.